Shipping Policy

 

SHIPPING POLICY

Thank you for choosing to make your screentime better with The ‘GRIP!’

SHIPMENT PROCESSING TIME
We make every effort to process all orders within 5 to 7 business days (excluding Saturdays, Sundays and Holidays) after receiving order confirmation.

DOMESTIC SHIPPING
Domestic shipping is FREE via AusPost for orders throughout Australia.

LOCAL PICKUP
Adelaide residents have the option of collecting orders directly from 219 Magill Road, Maylands SA 5069.

Pick-up hours are:
Monday 4pm – 7pm
Tuesday 9am – 11am and 4pm – 7pm
Thursday 8am – 11am and 3pm – 7pm
Friday 8am – 1pm
Please bring order confirmation email with you.

INTERNATIONAL SHIPPING
International Shipping is FREE (up to 4 handsets per order).

For larger orders (5+ handsets) additional shipping fees apply. Please email us at: solutions@positure.com.au for a quote of these additional charges before placing your order.

International orders may be subject to import duties and taxes, including VAT, which are incurred once shipment reaches your destination country.
You are responsible for these charges if they apply.

SHIPMENT DELIVERY ESTIMATES
We endeavor to get your order out to you as quickly as possible. However unforeseen circumstances like human and political factors, weather and pandemics may impact handling and delivery. If this occurs we will endeavor to update you as quickly as possible.

ORDER STATUS
If you haven’t received your order within 30 days of receiving your shipping confirmation, please contact us at solutions@positure.com.au with your name and order number, and we will look into it.