Terms & Conditions


POSITURE’s unique hardware and software solutions build brain connections, encourage body movement and improve posture during mobile gaming. They are not a cure.

However, played regularly, they can reduce the broad negative health impacts of postural slumping and behaviour, and inactivity common during gaming.
Positive change results from the right information, presented in the right way, regularly.

Enhanced performance.
Improved enjoyment.
Better health.

This Refund Policy (“Policy”) applies to the following purchases:

‘The GRIP!’ Positure Handset.

1. General

We offer refunds or handset replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
Before making a purchase, please read this Policy so that you understand your rights and what you can expect from us if there is a problem with your order.

2. Australian Consumer Law (ACL)

Under the Australian Consumer Law:

  • The ACL provides a set of Consumer Guarantees which protect consumers when they buy products and services.
  • The Consumer Guarantees apply to our goods and services including the handset.
  • The ACL gives consumers certain rights to refunds or replacements of goods and services which have a major failure.
  • Subject to this policy, if the handset you purchased from us has a major failure within the period of 90 days following delivery then you may return the defective handset to us and elect either for a refund or for us to provide you with a replacement handset. We note that you may have other rights under the ACL if the handset has a major failure. If the handset you purchased has a problem which is not a major failure (minor problem) then, at our option, we will in a reasonable time have the handset repaired or replaced.

3.Cancellation and Change of Mind

We do not offer a refund or replacement if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery:

  • Please contact us as soon as possible via phone or email as outlined below.
  • Any damaged product must be returned in the condition in which it was received, together with the packaging.

We will review the damaged product and either (i) replace it, or (ii) refund purchase price provided that you have contacted us within 30 days from the date you received the product.

5. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund of a handset to you if:

  • you damaged, misused or altered the product in any way which resulted in the problem, or the handset is lost or destroyed, or
  • any other exceptions that apply under the ACL.

6. Shipping Costs for Returns

In the event that a handset you have purchased has a major failure or a minor problem, we shall reimburse return shipping cost – and, as applicable, post a replacement handset or the repaired handset to you.
You are responsible for organizing return to us at 219 Magill Road, Maylands SA 5069 Australia.

7. Response Time

We aim to process requests for replacements and refunds within 5 days of receipt of the query.

8. How To Return Products

Please contact us via email at: solutions@positure.com.au to discuss.
Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
To be eligible for a refund or replacement, you must provide proof of purchase.

9. Contact Us

If you have general queries, or wish to speak to us about this Policy or any refund or replacement concerns, please contact us via telephone at: +61 402 100 032 or email us at: solutions@positure.com.au